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Home»FAQs»Training FAQs

Training: FAQ Answer


Youth Protection:  I took Youth Protection online, but did not receive confirmation that I completed the training.  Should I get an email back with my completion certificate?​


You will receive an electronic certificate back to your email address, if you correctly entered your name, member number, and email address.
When taking youth protection online, you must enter your name exactly as you did when you registered, otherwise our computer records will not recognize you. 
A monthly report is submitted to the Training department of everyone who has taken online training.  A Youth Protection card will be issued at the beginning of the following month to everyone who was not correctly matched in our computer records. 
If you took online training and have not received your card, contact and provide your name, member number and date you took the training.​

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